Steleum ("we", "our", "us") respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information about you when you use our cryptocurrency trading platform ("Service").
1. Information We Collect
Information You Provide
- Account information (email, username, password)
- Identity verification documents where required by law
- Communications with our support team
- Payment information (processed by third-party payment processors)
- Survey responses and feedback
Information from Connected Exchanges
When you connect a cryptocurrency exchange account, we receive:
- Account balances
- Trading history and open positions
- API key permissions you grant
We do not receive or store your exchange account password.
Automatically Collected Information
- IP address and approximate location
- Device and browser information
- Usage patterns within the Service
- Performance and error logs
- Cookies and similar tracking technologies
2. How We Use Your Information
We use collected information to:
- Provide and operate the Service
- Execute trades you authorize
- Calculate and display performance metrics
- Communicate with you about your account
- Improve and develop new features
- Detect and prevent fraud
- Comply with legal obligations
- Send service updates (you may opt out of non-essential communications)
3. How We Share Your Information
We share information in the following limited circumstances:
With service providers: cloud hosting, payment processing, analytics, customer support tools — all under data protection agreements.
With connected exchanges: trade orders sent to exchanges you connect, necessary for the Service to function.
For legal compliance: when required by law, court order, or government request, or to protect our rights, property, or safety.
In business transfers: if Steleum is involved in a merger, acquisition, or asset sale, your information may transfer to the acquiring entity.
We do not sell your personal information to third parties.
4. Data Retention
We retain your information for as long as your account is active and for a reasonable period afterward to comply with legal obligations and resolve disputes.
You may request deletion of your account, after which we will delete or anonymize your personal information except where retention is required by law.
5. Data Security
We implement reasonable technical and organizational measures to protect your information, including:
- Encryption of data in transit (HTTPS/TLS)
- Encryption of sensitive data at rest
- Access controls and authentication
- Regular security audits
- Staff training on data protection
No system is perfectly secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your information (subject to legal retention requirements)
- Restrict or object to certain processing
- Data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at: privacy@steleum.com
7. International Data Transfers
Your information may be processed in countries other than your country of residence. Where required, we use appropriate safeguards (such as Standard Contractual Clauses) for international transfers.
8. Children's Privacy
Steleum is not intended for users under 18. We do not knowingly collect information from children. If you believe a child has provided us information, contact us and we will delete it.
9. Cookies
We use cookies and similar technologies for:
- Authentication and security
- Remembering preferences
- Analytics and performance monitoring
You can control cookies through your browser settings. Disabling cookies may affect Service functionality.
10. Third-Party Links
The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Review their privacy policies before providing information.
11. Changes to This Policy
We may update this Privacy Policy. Material changes will be communicated via email or in-Service notification.
12. Contact
For privacy questions or to exercise your rights:
- Email: privacy@steleum.com
If you are in the EU, you have the right to lodge a complaint with your local data protection authority.